IP Telephony Services Dubai, UAE

A VoIP phone or IP Phone uses Voice over IP (Voice over Internet Protocol - VoIP) technologies for placing and transmitting telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network (PSTN). Digital IP-based telephone service uses control protocols such as the Session Initiation Protocol (SIP), Skinny Client Control Protocol (SCCP) or various other proprietary protocols. We offer comprehensive telecom services, including purchase, setup, configuration, integration, maintenance, training, consulting.


Call Recording Solutions

Emerald Global LLC provides call management software with advanced call management features to give you the information you need, whether for the whole company, by department or by individual extension. We also provide voice processing systems which allow you to record, send and retrieve messages 24 hours a day all year round worldwide, and help to efficiently handle your telephone system traffic and internal communication needs. The voice processing systems can improve the efficiency of your business, whether it be in sales, customer service, marketing or human resources.


IVR Solutions

IVR - short for Interactive Voice Response - Automates interaction with telephone callers. We provide IVR products and services that dramatically reduce the cost of common phone calls to and from your company. We help set up and manage your own IVR platform and develop customized voice solutions to suit your needs. Our corporate focus is to remain the most customer-oriented vendor in the IVRS market. This unique focus has led to commercial success in a time when most companies have suffered dramatic declines.


Call Billing Solutions

Telecommunication has become the most complex ecosystem and considered to be one of the top five most expenses in many organizations. Sometimes it gets almost impossible to analyze the increasing expenses, People on top positions like Managers, Business Head are realizing the need to get visibility, accountability, and control overspend. It’s the right time to stop at us and arrive at the next generation solutions which provide real-time cost-effective analysis in no time. We help the organization understand the spending pattern, reduce manual intervention, reduce fraudulent charges and helps you save costs. Accountability should be the prime focus of the organization, where expenses on the bills are audited with the help of technology.


Digital PBX Solution

The Emerald team is highly proficient in using PBX software packages to implement voice mail, conference calling, interactive voice response (phone menus), and automatic call distribution. We also have a full-fledged team for EPABX service, networking, CCTV Surveillance, etc. in Dubai, Abu Dhabi. etc.. Our team got the number one customer satisfaction ill now...